Frequently Asked Questions Will Molloy Lawn & Landscape Be A Good Fit For You?
General Questions
We’ve been around since 1963, going on over 60 years and our 4th generation!
Molloy Lawn & Landscape is a full-service landscape company. We offer a wide array of services that can make your property look amazing. We would love the opportunity to visit with you in person to discuss your projects. Some or our services include:
- Landscape Design
- Landscape Installation
- Hardscapes
- Landscape Lighting
- Mulch
- Plantings
- Retaining Walls
- Seating Walls
- Walkways & Paths
- Holiday Lighting
- Fencing
- Stone Driveways
- Drainage
- Landscape Maintenance
- Lawn Mowing
- Edging
- Fungus Treatment
- Garden Maintenance
- Lawn Aeration
- Lawn Treatment
- Fall & Spring Cleanups
- Weed Control
- Plant Health Care
- Gutter Cleaning
- Mosquito & Tick Control
- Deer & Rabbit Repellent
- Power Washing
- Outdoor Living
- Built-in Grills
- Firepits
- Fireplaces
- Outdoor Kitchens
- Patios
- Sod & Turf
- Ornamental Tree Services
- Snow & Ice Management
- Commercial Services
We service primarily Milton, MA, but in addition we service areas around Dorchester, Quincy, Hyde Park and Braintree, MA
Payment option#1: ACH Payment
Most of our clients love to automate their recurring expenses. We have made this possible with our ACH system. When the monthly email invoice is set over there is a link that allows you to set up automatic ACH payments. You can set this up for a one-time payment or set it to pay whenever an invoice is created on your account. As an added benefit of using our in-house system, you will easily be able to see all past paid invoices and open balances on your dashboard.
General notes for options 2 and 3:
- Please note unless the invoice number is noted on the check the amount will be applied to your oldest open invoice. We suggest writing the invoice number in the memo section of your check.
- All payments should be made payable to Molloy Lawn & Landscape.
- Please mail all payments to 219 Union Street Randolph, MA. 02368
Payment option #2: Your Bank Bill Pay
Some of our clients like to automate these payments via their bank’s online bill pay system. The option is fine but has a couple of drawbacks. Most banks use a third party to process the checks they send out for expenses you are paying. The money is removed from your account to the third party, so it looks like you have paid, but we have yet to receive the check. These checks tend to be WAY more delayed than what is promised on the bank’s website. This delay may result in you getting a past-due notice from our automated system and much confusion. In addition, any add-on services you had requested would not be automatically added to your check and would need to be manually included.
Payment option #3: Handwritten Check
We are getting less and less of these but some people still prefer to handwrite checks out monthly and mail them in. This is possible.
Payment option#4: Credit Card
We have the option that you can use a credit card for an additional 3% service fee.
Landscape Maintenance Questions
In most cases, we will get your maintenance services up and running within 5 business days. This mostly depends on the season at which you sign up, the weather and what services are being performed at that time. The best way to know if you have any questions would be to reach out to your point of contact as they would have detailed insight on your upcoming scheduled work.
Mother Nature sometimes likes to play with the scheduled work on your property. We are not meteorologists, but we work hard to pay attention to the weather to make the best decisions possible for your yard. This may mean that we get out to your property a day early/later in the week or do not service your property at all because it would cause more damage than good. As a general rule, we work hard to service all our properties during the work week even if we need to bring over additional crews to make that happen. As you can guess, we are just able to work with what mother nature gives us.
Please note, we do not work weekends. We will pull every string possible to get your services completed within a normal 5-day work week. If for some reason we do not get your services completed in the prior week we will reach out with an action plan moving forward.
Here is a general timeline of how we provide services:
January: Final round of leaf cleanups for the season and start of winter pruning
February: Continue winter pruning
March-May: Spring Clean-up, Mulching/Pre-emergent of residential properties
May: Start of the mowing season (Temperature dependent)
Mid-April-June: Spring pruning season
July-August: Summer Pruning
End of August: Second application of pre-emergent on landscape beds.
September-October: Aeration & Overseeding, Fall Pruning
Start of November: End of the mowing season (Temperature dependent), Start of leaf cleanup
December: Leaf clean up
As a general rule, we try to mow all properties at 3.5”. In the hot summer conditions, we tend to raise the height of the cut to 4”-4.5” to cause less stress on the turf plants. Prior to aeration and overseeding we will mow turf to 2”-2.5” so the seed has less canopy to fight to get established. We have several clients that have a preferred height and we can put that in the notes so the crews can adjust every time they visit the property.
During the growing season:
There are often times when the grass is still growing but some leaves start to fall. In this situation, we either just cut them up, or if there is a good amount we blow them to a bed for later collection during leaf season.
During leaf season: (Second week of November- Mid January)
Maintenance contracts come with a one visit clean-up with the option of a second one done hourly.
Molloy offers every other week leaf clean up as part of our 5-visit leaf pick-up package. This roughly works out to be twice before Thanksgiving, twice before Christmas and once in January as a final clean-up. (this is optional)
Please note that not all leaves will be removed every visit but over the course of the leaf season, all leaves will be removed if blowing in the natural areas is not an option.
Of course you can! First, we would need to bring our team over to do an initial cleanup to your entire property. Then it will be ready for our weekly maintenance crew.
Unfortunately, we do not do bi-weekly mows for residential contracts. We want to make your home look the best, and we believe this is most effective with weekly maintenance.
We apply a Natural based hybrid 7-step program of granular fertilizer. Notification and follow up email with instructions are sent after applications.
We do weed the beds if you have a landscaping contract with us and use us to install mulch, and purchase the bed weed control program. This way we start with a clean slate and keep it that way all season long.
Our HOME 365 package includes weekly lawn maintenance from roughly mid-April till mid-November, a spring cleanup, a fall cleanup and snow plowing. We offer additional services such as fertilizer, mulching, mid-season trimming, de-icing, and sidewalk services. This package is broken into 12 monthly payments that start around $200 a month for the standard service.
Unfortunately, we are unable to service one-time calls due to the fact that our equipment is fully utilized for our HOME 365 clients.
We can offer one-time cuts in addition to other services that meet our $600 minimum charge but we do not offer temporary contracts.
Molloy offers residential snow plow and tractor snow blowing on a contract basis only to our HOME CARE 365 customers whom we service all year round. We do not offer per occurrence residential snow services.
Yes, Molloy requires a written confirmation along with a credit card on file before your service can be scheduled.
Landscape Installation Questions
Your project will be put into our system within the next 2 business days. The timing of installation mostly depends on the season at which you sign up (Spring & Fall being the busiest), the weather and what services are being performed at that time. We normally stay at least 2-4 weeks of a backlog. The point of contact will reach out to you about a week ahead of your project once we have a better sense of our timeline. Any product selection will be done at that time.
The best way to get detailed timing or if you have any questions would be to reach out to your point of contact and they would give detailed insight on your upcoming scheduled work.
YES! Landscape design is at the core of what we do. A clear vision helps you visualize and understand what we have proposed for your landscaping. You can read more about this on our design page.
Plants: There is a SHARED RESPONSIBILITY for the health of the trees or shrubs that are installed on your property. Molloy will ensure we select the best possible plant material available and install plants according to industry standards. The client's responsibility starts once the plant is installed to ensure proper care and continuous oversight moving forward.
All trees and shrubs installed by Molloy come with a SEASONAL LIMITED WARRANTY from Molloy on materials from the date of installation subject to the limitations and conditions of this warranty. Any labor needed to replace dead plant material is not covered under this warranty and would be the responsibility of the client. Since this is a SHARED RESPONSIBILITY, Molloy will replace trees and shrubs if Molloy determines such material is totally dead within the seasonal period from the date of installation, except Molloy will only warranty and replace trees and shrubs up to a value not to exceed ten percent (10%) of the total tree and shrub material costs. If the total tree and shrub death of the project is over ten percent (10%), then there has clearly been an unforeseen environmental condition, acts of God, neglect, acts or omissions of others or animals, or lack of care or maintenance by the Client to keep these living plants alive. This warranty excludes and does not cover perennials, grasses, annuals, or other plant materials. Ultimately, it is the CLIENT'S RESPONSIBILITY to provide necessary care for all plant material. If concerns arise, please contact Molloy ASAP. Each tree or shrub covered expressly by this Seasonal Limited Warranty, and eligible to be replaced within the cost limits expressed above, will only be replaced one time, without further warranty on any replacement trees, shrubs, or plants which is hereby expressly excluded. No trees or shrubs will be covered by the limited warranty if the project has not been paid for in full in accordance with this Agreement and any terms of sale or invoicing terms. Animal damage is not covered under this warranty.
Patios: We offer a THREE-YEAR WARRANTY on the craftsmanship of all patios. If there is ever a hump or bump in the surface please let us know and we will come out and fix it.
Ready to Start Your Landscaping Project?
If you have more questions, we’re happy to answer them. But if you’re ready to take the next step with us, it’s time to get in touch!